baubb88 Privacy Policy

When you register with baubb88 and use our services, we collect various types of information from you. This information is broadly divided into two categories: information you voluntarily provide and information collected automatically.

1.1 Personal Identification Information

• Full name and date of birth (for age verification — only those aged 21 and above may use the service)
• Email address and mobile number
• National ID card or passport number (where identity verification is required)
• Address and country of residence

1.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Transaction history — records of deposits and withdrawals
• Bank account information (where applicable)

1.3 Technical Information

• IP address, browser type, and operating system
• Device identifier and hardware information
• Session logs, time spent on the site, and page visit history
• Referral source and click-stream data

1.4 Gaming Activity Information

• Betting history, win/loss records, and gaming patterns
• Changes to account balance
• Bonus and promotion usage history

We collect your information in the following ways:

• Directly provided: Information you provide yourself when filling in registration forms, during the identity verification process, when contacting customer support, and during payment transactions.
• Automatically collected: Information collected automatically through cookies, web beacons, log files, and similar technologies while you use our platform.
• From third parties: Information received from payment processors, identity verification services, and fraud prevention partners.
• Social media and communications: Information received from interactions with our accounts on social media platforms.

baubb88 uses collected information only for specified lawful purposes. The main purposes for which we use your information are as follows:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Accepting deposits, processing withdrawals, and completing transactions
• Operating gaming services and competitions
• Distributing bonuses and rewards

3.2 Security and Legal Compliance

• Identity verification and age confirmation (compliance with the 21+ age requirement)
• Prevention of fraud, money laundering, and other unlawful activities
• Ensuring account security and detecting suspicious logins
• Implementing responsible gambling policies

3.3 Customer Support

• Providing support via live chat and email
• Handling complaints and resolving issues
• Sending urgent account-related notifications

3.4 Service Improvement

• Improving platform functionality and user experience
• Analysing user preferences to develop new features and services
• Sending relevant promotional information based on your preferences (subject to consent)

baubb88 does not sell your personal information or share it with unauthorised third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

• Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity verification services: Information may be shared with authorised verification providers to complete the KYC (Know Your Customer) process.
• Technology partners: Game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) may receive necessary technical information.
• Legal requirements: Information may be provided in response to legitimate requests from competent courts, regulatory bodies, or law enforcement agencies.
• Business transfers: In the event of a merger, acquisition, or asset sale, information may be transferred after notifying users in advance.

All third-party agreements include data protection terms, and those parties are required to use the information only for the specified purposes.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and operate core services. Disabling these will prevent the site from functioning properly.
• Functional cookies: Store your language preference, login information, and other settings.
• Analytics cookies: Help improve service quality by analysing how the site is used.
• Marketing cookies: Used to display relevant content based on your preferences (subject to consent).

5.2 Cookie Controls

You can change your cookie preferences in your browser settings. However, disabling essential cookies may prevent you from using some features of our platform. Instructions for managing cookies in various browsers can be found on the relevant browser's help page.

baubb88 follows industry-standard technologies and practices to protect your information. Our security framework includes:

• SSL/TLS encryption: All data transmission between you and our servers is carried out through encrypted connections.
• Data encryption: Sensitive information stored on our systems (passwords, payment information) is protected with strong encryption algorithms.
• Two-factor authentication: The option to add an extra layer of security to your account.
• Security monitoring: 24/7 system monitoring and detection of suspicious activity.
• Access controls: Only authorised personnel can access personal information, and only to the extent required for their specific responsibilities.
• Regular security audits: Regular security audits are conducted to identify system vulnerabilities.

While we make every effort to protect your information, transmitting data over the internet is not entirely risk-free. You are also responsible for keeping your password confidential and promptly reporting any suspicious activity to us.

We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For as long as the account is active, and after closure for as long as required to meet legal obligations.
• Financial transaction records: For the period required under financial regulations (generally 5-7 years).
• KYC documents: For the period required under applicable regulations.
• Communication records: For a defined period to maintain customer service standards and for dispute resolution purposes.
• Technical logs: For a limited period for security and performance monitoring.

Once the retention period ends, your information is securely deleted or anonymised in a way that makes it impossible to re-identify you.

baubb88 respects your rights over your personal information. You may exercise the following rights:

8.1 Right of Access

You may request a copy of the information we hold about you. We will fulfil this request after appropriate identity verification.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. You can also update some information yourself through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, where legal obligations apply, some information may need to be retained for a specified period.

8.4 Right to Restrict Processing

In certain circumstances, you may object to or restrict the processing of your information, particularly in relation to marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. We will endeavour to respond to your request within 30 business days. Additional information may be requested for identity verification purposes.

baubb88 strictly does not allow anyone under the age of 21 to use our services. We are actively committed to protecting minors:

• Age is verified at the time of registration and confirmed using a national ID card or other government-issued document.
• We do not knowingly collect or process the personal information of anyone under the age of 21.
• If we find evidence that a user is a minor, their account will be closed immediately and the associated information will be deleted.
• We encourage parents and guardians to monitor their children's internet use.

If you suspect that a minor is using our platform, please notify our support team immediately.

baubb88 may update this Privacy Policy from time to time. Reasons for changes may include:

• Compliance with new laws or regulations
• Introduction of new services or technology
• Changes in business practices
• Improvements to safety and security measures

Before any significant changes, we will send a notification to your registered email address or display a special notice on the platform. Continuing to use our services after the changes means you agree to the updated policy. Identify the latest version of the policy by checking the "Last Updated" date at the top of the page.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:

• 24/7 Live Chat: Chat with us directly in Bengali on our website — get the fastest support.
• Email: [email protected]

We take all privacy-related requests and complaints seriously and make every effort to respond as quickly as possible.